Returns Policy

Overview

If you wish to return a product you are welcome to do so within 14 days of purchase. The garments must be undamaged, unworn and unwashed.

You can request a return by contacting us at info@helenaaldene.de, stating the reason for return.

You will be responsible for paying for your own shipping costs for returning your item, return shipping costs are non-refundable. If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The original amount plus the initial shipping costs will be refunded to you within 14 days. Note that the return shipping costs are covered by you, the customer.

Need help?

Contact us at info@helenaaldene.de for questions related to refunds and returns.