Terms and Conditions

Scope

The following business terms are applicable to all the contracts, which you conclude with us at Helena Aldené Atelier via the www.helenaaldene.de website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.

The website is owned and operated by Helena Aldené Atelier. All names, trademarks and logos on the website are owned by Helena Aldené Atelier. All names, trademarks and logos are protected by copyright and / or registered trademarks and may only be used with the permission of the respective owners of these rights.

The content of the website, such as text, graphics, icons, images, videos, logos and software is owned by Helena Aldené Atelier. Content downloading is only permitted for personal, non-commercial use, provided you comply with copyright. It is forbidden to copy, republish or distribute content from the website for public or commercial purposes or otherwise use copyrighted content without permission from Helena Aldené Atelier.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Please read about how we process personal data in our section ‘PRIVACY POLICY’

Conclusion of contract

The purchase agreement takes place via the online shopping cart as follows: The products intended for purchase are moved to the “shopping cart”. You can select the shopping cart using the appropriate links on the navigation bar and make changes there at any time. After selecting the”Checkout” page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page. If you used an instant payment system (e.g. PayPal or Sofort) to initiate payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider.

If you are forwarded to the instant payment system, choose and enter your details as appropriate. You will then be returned to the order summary page in our online shop. Before the order is sent, you can re-check all the data, change it or cancel the purchase transaction. By clicking the “purchase” button to submit the order, you declare acceptance of the order in a legally binding way by which the purchase agreement takes place.

When ordering via our website, you will submit a binding offer to conclude a purchase contract for the desired items by clicking on the “Buy now” button.

The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you must ensure that the e-mail address that you have provided to us is the correct one, and that the receipt of the respective e-mails is guaranteed. You must ensure that the respective e-mails are not blocked by a SPAM filter.

The order and the conclusion of the contract are possible in German or English.

Fair use

Helena Aldené Atelier reserves the rights to prevent individuals from shopping through the Website if they have a high number of returned items.

Payment

We only accept payment methods as specified on the checkout page. Payment is currently only possible in the currency set out in the Webshop, which is Euro (€). Additional payment methods may be added where we see fit.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.

Payment is due immediately after conclusion of the contract. If payment is pending, Helena Aldené Atelier reserves the right to halt the shipment until full amount has been received. A purchase may be declined if payment did not go through, or fraud is detected.

Stripe (credit card, Apple Pay, SOFORT, giropay): Stripe is an online payment service provider for credit cards, Apple Pay, SOFORT transferral, giropay and many more. In this case, Stripe works as our payment service provider only.

Please note that the payment confirmation using the payment method SOFORT (via Stripe) can take up to two days which can possibly delay the shipment of your order.

In case of a return: As soon as we received the return, we will process it and the refund will be made directly via Stripe.

When paying by PayPal, the payment is processed via PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use will apply in this case. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

Changes to these terms

The Owner reserves the right to make changes to the Terms at any time. The User who continues to use Helena Aldené Atelier after the publication of the changes accepts the new Terms without reservation.

Colours

Due to technical differences, we cannot guarantee that the colours shown in the webshop reflect the products colours in reality. The colours can be shown in different ways depending on your computer or phone screen and settings.

Custom orders

It is your responsibility to provide us with the appropriate information, that being text or data necessary to customise the goods as per you size requirements via the contact from without undue delay after concluding the contract. When transferring data, you are to ensure that you do not break any laws and do not share data that may contain copyrights, rights to names and trademark rights. You explicitly free us from all claims related to this matter that may be raised by external parties. This also applies to the costs associated with any legal representation that may become necessary in this regard. We do not assume any liability for any textual accuracy regarding data transferred by you the customer.

Ownership

Until full payment, the delivered goods remain the property of Helena Aldené Atelier.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 from the day on which you took possession of the goods. In order to exercise your right of withdrawal, you must inform us via email: info@helenaaldene.de by means of a clear statement of your decision to withdraw.

Promotions and Discounts

All promotions are valid as long as stock lasts. In cases if the product ordered with a discount or was part of the free promotion is out of stock, we reserve the right to cancel the order and refund outstanding amounts.

Liability

The liability of the seller from all contractual, and statutory as well as claims for damages and reimbursement of expenses is determined as follows: The seller is only fully liable for damages that are due to intentional or grossly negligent behaviour. In the case of injury to life, body and health and the breach of essential contractual obligations (cardinal obligations), the seller is also liable for slight negligence. An essential contractual obligation is one the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner regularly relies and may rely. As set out above, the seller is also liable on the basis of a guarantee promise, unless otherwise agreed in this regard. This also applies to indirect consequential damage, such as lost profits in particular, and to mandatory liability, such as under the Product Liability Act. Except in the case of intentional or grossly negligent behaviour or damage resulting from injury to life, limb and health and the violation of essential contractual obligations (cardinal obligations) – liability is limited to the damage that was typically foreseeable at the time the contract was concluded and otherwise to the amount of the average damage typical for the contract limited. This also applies to indirect consequential damages such as lost profits in particular. Incidentally, a liability of the seller is excluded.

Care

Please take note of the washing instructions that you can find on the tags of the products. If you do not follow the care instructions correctly, or if the products are modified or care materials are used that we have advised should not be used or if items that we have expressly declared to be non-compatible with the products or which do not meet at least average quality standards, no warranty case will be given.

Return

You are entitled to return or exchange your items within 14 days from the time of delivery. To return an item, please follow the instructions provided on our Returns page. Note, due to the nature of the business providing one-of-a-kind garments, you are unable to return an item for a different colour or style as only one per item will pr produced. Please ensure the size you but will fit you beforehand. If in case you would like a “similar” garment in a different size, please get in contact with us via our Contact page for a custom order.

Make sure the items you want to return are unworn, unwashed and neatly folded including all tags for a full refund. Feel free to re-use our packaging to ship your return package.

Please note that the responsibility for the return is yours until it reaches us, so we recommend that the return shipment is insured and traceable. We will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us.

Deliveries and shipping

All orders will be shipped via DHL. The delivery of goods will be dispatched to the delivery address specified by the customer. Deviating from this, when paying by PayPal, the delivery address stored by the customer at PayPal at the time of payment will be utilised. If Helena Aldené Atelier incurs additional costs due to the incorrect delivery address or other circumstances that lead to the impossibility of delivery, these will be bared by the customer, unless he or she is not responsible for the impossibility or incorrect information provided.

Personal pickup of orders is not possible.

Information on online dispute resolution

The EU Commission’s online dispute resolution platform is available on the Internet at the following link: https://ec.europa.eu/odr

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.